How can we help?

Most orders are delivered within a few minutes. Some items depend on the seller and may take a little longer — you’ll see an estimate before you check out. If it’s taking longer than expected, message us below with your order number.

First, check the confirmation email you received after checkout. If it’s been longer than the delivery estimate, contact us with your order number and we’ll track it down and get it sorted quickly.

You’ll get an email confirmation with your order details right after purchase. For an update, just reach out below with your order number.

Sorry about that. Send us your order number and a quick screenshot using the form below and we’ll make it right.

We accept all major cards and the payment options shown at checkout. Payments are processed through Shopify’s secure checkout.

If something goes wrong with an order, contact us with your order number. Eligible refunds are returned to your original payment method.

Send us the email address you used at checkout and we’ll locate the order and fix it right away.

You can check out as a guest. Creating an account lets you track your orders and check out faster next time — use the Log in button in the top right.

Yes. Checkout and payments are handled by Shopify’s secure system — we never see or store your card details.

Only buy through the site checkout — never send payment outside of it. Every order placed on Novora is backed by our support team if anything goes wrong.

Yes! Head to our Become a Seller page to apply. We’ll review your application and get you set up.